Privacy Policy

Onze+ ("we", "us" or "our") provides an educational platform that helps children prepare for the 11+ examination. We offer the service to users in the United Kingdom only. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using Onze+, you agree to the practices described here.

We process personal data in line with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For the purposes of that law, Onze+ is the data controller for the personal data described in this policy.

We collect the following types of information:

Account information such as a name and email address when an account is created. Learning activity such as lessons started, answers given, progress and scores. Technical information such as device type, browser and approximate region, collected automatically to keep the service running and secure. The free skills checks work differently: see section 5.

We use the information we collect to provide and improve the service, personalise learning, track progress, respond to support requests, keep the platform secure, and communicate important updates. We do not sell personal information.

Onze+ is designed for children aged 8 to 11. Accounts for children are created and managed by a parent or guardian, who is responsible for supervising their child's use of the service. We only collect the information needed to deliver the learning experience, and we ask parents to provide consent on behalf of their child where required by law. We design our service with children's needs in mind and have regard to the Information Commissioner's Office (ICO) Age Appropriate Design Code (the "Children's Code").

A parent or guardian may review their child's information, ask us to correct or delete it, and withdraw consent at any time by contacting us at [email protected].

Our free skills checks are short sets of questions that a parent can give a child without creating an account. This section explains what happens to the information from a check. It applies alongside the rest of this policy.

What we ask for.We do not ask for your child's name, age, school or any login. You do not need an account. We only ask for an email address if you choose to have the report emailed to you (see below).

On your device.While a check is in progress your child's answers are kept in your browser's storage on your device, so that the check can be paused and carried on. That copy stays on your device and is not sent to us until you finish. You can remove it with the “Clear answers from this device” link on the report, or through your browser settings.

Working out the report. When your child finishes a part, the answers (the option chosen for each question, or that the topic had not been learned yet) are sent to our servers so that we can work out the report. We use them for that and do not keep them as a record of your child. A check taken without an account is not linked to any account you create later.

Anonymous totals.Unless you opt out, we add the answers to anonymous totals. For each question, grouped by week, we keep counts: how many children answered it, how many were right, how many said they had not learned it, and how often each wrong option was chosen. We also keep counts of how far parents get through a check (started, finished, report viewed, sign-up button pressed, report emailed) and which campaign link, such as a social media post or newsletter, they arrived from. These totals contain no name, email address, account, device information or location, and one child's answers cannot be put back together from them, so we do not treat them as personal data. We use them to find questions that are too easy, too hard or confusing and to improve or replace them, and to understand whether the checks are working. We look only at the combined figures.

Opting out.Before the report is shown there is a box to tick if you do not want your child's answers added to the anonymous totals. If you tick it, they are not counted. Your report is unaffected. The simple counts of how far you got are still made, because they contain no answers.

Emailed reports. If you ask for the report by email, you enter your address and tick a box to agree. We use the address once, to send you that report, through our email provider (Amazon Web Services, in London). We do not store the address with the anonymous totals or in any database of ours, we do not add it to a mailing list, and we do not use it to send you marketing. Our email provider may keep ordinary delivery records for a limited time as part of running its service. If you would like us to look into an email we sent, contact [email protected].

Technical information. As with any website, the services that deliver our pages, such as our hosting and security providers, process technical information like your IP address to deliver the pages and protect against abuse. We do not store an IP address or device details with the anonymous totals.

Why we do this. We send and use an emailed report because you ask us to and agree (consent), which you can withdraw before you send it by not ticking the box. We create the anonymous totals for our legitimate interest in keeping the questions accurate and the checks useful, and you can opt out as described above.

The checks are an early indicator only, are not an official test, and do not predict an 11+ score or a school place. If you create an Onze+ account, the rest of this policy applies to it.

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the service is used. You can control cookies through your browser settings, though some features may not work correctly if cookies are disabled.

We share information only with service providers who help us operate the platform (for example, hosting and analytics), and only as needed to provide the service. We may also disclose information where required by law or to protect the rights and safety of our users. We do not transfer your personal data outside the United Kingdom.

All personal data is stored on servers located in data centres within the United Kingdom. Your data is not stored or processed outside the UK.

We use reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Under UK data protection law you have the right to access, correct, delete or restrict the use of your personal information, to object to certain processing, and to data portability. To exercise these rights, contact us at [email protected].

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, provide additional notice.

If you have any questions about this Privacy Policy or our data practices, contact us at [email protected].